Number 1 – Always ask for the price up front after the representative has
demonstrated to you the service he will provide. Expect to get a breakdown
of what is included in the price given and make sure that the labor is
included in the price to complete the repair. Most homeowners are not
experts on home services and in many cases feel uninformed about how much
they should pay for services given when needed. Make sure the service
provider approaches you with a positive attitude as this builds TRUST.

Number 2 – Always use the services of a company that has a solid reputation
for TRUST. Be sure to check the service providers out thoroughly with
the Better Business Bureau and all available reviews on the company! Are
they TRUSTWORTHY, honest and conduct their business with integrity?

Number 3 – Be sure the service provider responds back to your request in
a prompt manner. Choose a company that is responsive to your request!
Requests may be submitted by telephone, e-mail transmission, online requests
or through a call center. Include the method for response for the service
provider whether it be by telephone, e-mail transmission or by text message,
if preferred. Response time will give you a very good idea of how the
service provider will perform in the future!

Number 4 – Expect the service professional to be upfront about the expected
completion date. Your time is VALUABLE! Expect the service provider to
give you a realistic date on the time of completion of the service provided.
Further, you can expect the service provider to keep you well informed
of the status of the service request and the time the service will be
completed.

Number 5 – Expect the service provider to provide a guarantee or warranty
on the service request once the task is complete! By issuing a guarantee
for the work performed, you can be confident that the service provider
will stand behind the work performed once completed.